Official Documents

Duit44 Privacy Policy – Malaysia Personal Data Protection

Duit44 values the privacy of every member. This page clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010.

Last Updated: January 2026 Applicable in Malaysia PDPA 2010 Compliant
Our Privacy Commitment

Duit44 never sells your personal data to any third party for marketing purposes. Your privacy is a priority in every decision we make.

Duit44 Data Protection Principles

Six core principles that shape duit44's approach to protecting the privacy of Malaysian members

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Advanced Data Encryption

All duit44 member personal data is protected with 256-bit SSL encryption. Sensitive information such as passwords and payment details via Touch 'n Go eWallet or DuitNow is never stored in plain text.

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Minimum Data Collection

Duit44 only collects data that is strictly necessary for the platform to operate. We do not collect excessive or irrelevant data. The principle of "minimum necessary data" is our primary guide.

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No Sale of Data to Third Parties

Duit44 strictly does not and will never sell, rent, or disclose members' personal data to any third party for marketing or commercial purposes without your explicit consent.

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Full Transparency

We believe you have the right to know what happens to your data. The duit44 privacy policy is written in plain language so every Malaysian member can clearly understand their rights and protections.

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PDPA 2010 Compliance

All data management practices at duit44 are in full compliance with Malaysia's Personal Data Protection Act 2010. We continually update this policy in line with the latest legislative amendments.

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Strict Access Control

Only duit44 staff who require access to your data to perform their duties are permitted to do so. All access is logged and audited regularly to ensure there is no misuse.

This Privacy Policy explains how duit44 ("we", "our platform") collects, processes, stores and protects your personal data ("you", "member") when you use the duit44 website, mobile app and all related services. By using the duit44 platform, you agree to this policy.

01

Introduction – Why This Privacy Policy Matters

Duit44 is an online sports betting and casino platform operating in Malaysia, offering services that include Malaysia Super League and EPL football betting, badminton, e-sports, Live Casino, slots, and table games to over 500,000 registered members.

In operating this platform, we are required to collect and process certain personal data from our members. We understand this is sensitive information that must be handled with the utmost care. This Privacy Policy is written to give you a full and clear picture of what happens with your data from the moment you create a duit44 account through to your everyday use of the platform.

Duit44 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We regard this compliance not merely as a legal obligation, but as part of our commitment to member trust.

02

What Personal Data duit44 Collects

Duit44 collects your personal data through several channels — directly from you during registration, automatically as you use the platform, and in some cases from legitimate third-party sources.

Data Category Examples of Information How It Is Collected
Identity Data Full name, date of birth, IC number, profile photo Account registration, KYC verification
Contact Data Phone number, email address, residential address Account registration, profile updates
Financial Data Transaction history, payment methods used (e.g. Touch 'n Go, GrabPay, FPX) Deposit & withdrawal activity
Technical Data IP address, browser type, operating system, device ID Automated system logs
Usage Data Betting history, games played, session duration, page clicks Activity on the duit44 platform
Communication Data Live chat conversation records, support emails, complaints Interactions with the support team

We do not collect sensitive categories of personal data such as health information, religious beliefs or political views unless required by law or for the purposes of our responsible gambling programme.

03

How duit44 Uses Your Personal Data

Duit44 uses collected personal data for legitimate and transparent purposes. Every use of your data has a sound legal basis, whether grounded in contract, legal obligation, legitimate interest, or your consent.

  • Account management — Creating, verifying, and maintaining your duit44 account, including the KYC (Know Your Customer) process
  • Payment processing — Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawal requests, securely
  • Service provision — Enabling you to bet on football, badminton, and e-sports matches, and to play Live Casino, slots, and table games on the duit44 platform
  • Security & fraud prevention — Detecting and preventing fraudulent activity, money laundering and platform abuse
  • Legal compliance — Fulfilling reporting obligations to the relevant authorities when required
  • Customer Support — Resolving complaints, responding to enquiries, and providing technical support to members
  • Platform communications — Sends important notifications related to your account, transactions, and changes to our terms
  • Product improvement — Analysing aggregated usage patterns to improve the user experience on duit44
  • Responsible gambling — Monitoring betting patterns to identify members who may need assistance

Duit44 will not use your data for third-party marketing purposes or share it with external advertisers without your explicit consent.

04

Data Sharing with Third Parties

Duit44 only shares members' personal data with third parties under limited and controlled circumstances. The following are situations where data sharing may occur:

  • Payment providers — Transaction details are shared with payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and FPX banks (Maybank2u, CIMB Clicks) solely for the purpose of processing your payment
  • Game software providers — Minimum game data required is shared with Live Casino and slots software providers solely to enable gameplay
  • IT service providers — Hosting, cybersecurity and analytics companies that help us operate the duit44 platform securely
  • Legal authorities — When required by a court, law enforcement body, or Malaysian regulatory authority
  • Business transfer — Should duit44 be involved in a merger or acquisition, member data may be transferred as part of the business assets with equivalent protections in place

All third parties working with duit44 are required to uphold the same data protection standards we hold ourselves to. We do not permit them to use your data for their own purposes.

05

Data Security Measures Practised by duit44

Duit44 invests seriously in security infrastructure to ensure members' personal data is always protected against unauthorised access, loss, destruction, or unauthorised disclosure.

  • 256-bit SSL/TLS Encryption — All data transmitted between your device and duit44's servers is fully encrypted
  • Two-factor authentication (2FA) — An additional security option to protect your duit44 account login
  • Firewall and intrusion detection systems — Monitoring network traffic 24/7 to detect suspicious activity
  • Regular security audits — Penetration testing and independent audits are conducted periodically by third-party security experts
  • Role-based access controls — duit44 staff may only access data that is relevant to their specific role
  • Encrypted password storage — Member passwords are never stored in plain text; strong hashing techniques are used at all times

While we take all reasonable precautions, no system on the internet can be guaranteed 100% secure. In the event of any data security incident affecting duit44 members, we will notify those involved within the timeframe required by law.

06

Cookies, Tracking Technologies & Analytics

Duit44 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and maintain the security of your login session.

Types of cookies we use:

  • Essential cookies — Required for the core functions of the duit44 platform to operate correctly, including login session management and security. Cannot be disabled.
  • Preference cookies — Stores your preferences such as language, display theme, and account settings for a smoother duit44 experience
  • Analytics cookies — Collecting aggregated, anonymised usage data to help us understand how members use the duit44 platform and improve it
  • Security cookies — Helping detect suspicious login activity and protecting your duit44 account from unauthorised access

You can manage your cookie settings through your internet browser at any time. Please note, however, that disabling certain cookies may affect the functionality of the duit44 platform.

07

Your Rights Regarding Personal Data at duit44

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding personal data held by duit44. We are committed to respecting and facilitating the exercise of these rights:

Right of Access
You have the right to request a copy of the personal data duit44 holds about you at any time.
Right to Rectification
You have the right to request that duit44 correct any personal data that is inaccurate or incomplete.
Right to Erasure
Under certain circumstances, you may request that duit44 delete your personal data from our records.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
In certain circumstances, you may request that duit44 temporarily restrict the processing of your personal data.

To exercise any of the above rights, please contact the duit44 privacy team by email at privacy@duit44.com. We will process your request within 30 calendar days.

08

Personal Data Retention Period

Duit44 retains your personal data only for as long as necessary for the purposes outlined in this privacy policy, or as required under applicable Malaysian law.

  • Active account data — Retained for the duration your duit44 account is active and for up to 5 years after account closure for legal compliance purposes
  • Financial transaction records — Retained for 7 years in accordance with Malaysia's financial and tax legal requirements
  • Support communication logs — Retained for 2 years after your last interaction
  • Analytics data — Anonymised and stored in aggregate form with no set time limit
  • KYC verification data — Retained for 5 years after account closure, or longer if required by law

Once the retention period expires, your personal data will be securely deleted or anonymised in line with industry best practices.

09

Children's Privacy & Minor Users

The duit44 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian and believe your child has registered on duit44, please contact us immediately at support@duit44.com so that we can take the appropriate action without delay.

10

Amendments to the duit44 Privacy Policy

Duit44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to members via:

  • Prominent notice on the duit44 homepage at least 14 days before taking effect
  • Email notification to all registered members
  • A pop-up notice upon your next login after changes take effect

Your continued use of the duit44 platform after the effective date of any amendment constitutes your acceptance of the updated policy. We encourage you to review this page periodically. The date of the most recent update is always displayed at the top of this page.

11

Contact Us – duit44 Privacy Team

If you have any questions, concerns or complaints regarding this Privacy Policy or how duit44 handles your personal data, please do not hesitate to contact us:

  • Privacy Email: privacy@duit44.com
  • Support Email: support@duit44.com
  • Live Chat: Available 24/7 on the duit44 platform

We are committed to responding to all privacy-related enquiries within 7 working days. For formal requests concerning personal data rights, the processing period is up to 30 calendar days as provided under PDPA 2010.

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory body responsible for enforcing the PDPA 2010.

Safe & Trusted Platform

Your Data Is Safe. Join duit44 with Confidence.

Your privacy is fully protected at duit44. Create an account today and enjoy the best sports betting and online casino experience in Malaysia with complete peace of mind.

For users aged 18 and above only. Your data is protected under Malaysia's PDPA 2010.

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